Help & Support Center
Find answers to common questions and get help with video downloading
Frequently Asked Questions
Is this service really free?
Yes, our video downloader is completely free to use. We support the service through advertising revenue, which allows us to offer downloads without charging users.
Do I need to create an account?
No account is required. Simply paste your video URL and download immediately. This protects your privacy and makes the process faster.
What platforms do you support?
We currently support YouTube, Twitter/X, Instagram, TikTok, and Facebook. More platforms are being added based on user demand.
Are there download limits?
There are no strict download limits for normal use. However, excessive automated usage may be temporarily restricted to ensure fair access for all users.
How long are files stored?
Downloaded files are automatically deleted from our servers after 24 hours to protect your privacy and free up storage space.
Can I download private videos?
No, only publicly accessible videos can be downloaded. Private content, restricted videos, and content requiring login cannot be processed.
Why is my download failing?
Common causes include: video is private/restricted, incorrect URL format, video has been deleted, or temporary server issues. Try again with a different video first.
The download is taking too long
Large videos take longer to process. Try selecting "Lowest Quality" for faster downloads, or wait a few minutes during peak usage times.
Downloaded file won't play
Ensure you have a compatible video player. We recommend VLC Media Player for maximum compatibility with all video formats.
Error: "Platform not supported"
This URL is from a platform we don't currently support. Check our supported platforms list or request support for new platforms.
Video quality is poor
Downloaded quality matches the original video quality. If the original is low quality, the download will be too. Try selecting "Best Quality" option.
Browser compatibility issues
Our service works best with modern browsers. Update your browser or try Chrome, Firefox, Safari, or Edge for optimal performance.
Is downloading videos legal?
Downloading for personal use is generally acceptable, but you must respect copyright laws and platform terms. Only download content you have permission to use.
Can I use downloaded videos commercially?
Commercial use requires proper licensing from the content owner. Most content is protected by copyright and cannot be used commercially without permission.
What about Creative Commons content?
Creative Commons licensed content may be used according to its specific license terms. Always check the license details before using any content.
Educational use permissions
Educational use may fall under fair use provisions, but this varies by country and specific use case. When in doubt, seek permission from the content creator.
Platform terms of service
Each platform has specific terms regarding downloading. While we provide the technical means, users are responsible for compliance with platform policies.
Copyright infringement concerns
We respect intellectual property rights. If you believe copyrighted content is being misused, contact the appropriate platform or content owner directly.
Which quality should I choose?
Best Quality: Highest resolution available, larger files. MP4: Good compatibility. Lowest Quality: Faster downloads, smaller files.
What's the difference between MP4 and WebM?
MP4 offers better compatibility across devices and players. WebM provides efficient compression and smaller file sizes but may not work on older devices.
Can I download 4K videos?
Yes, if the original video is available in 4K quality. Select "Best Quality" to get the highest resolution available from the source.
Why are some videos only available in low quality?
Quality depends on how the original video was uploaded. If the creator uploaded in low quality, higher quality versions won't be available.
Audio quality preservation
Audio quality is preserved at the original bitrate. Music videos and high-quality audio content maintain their original audio fidelity.
File size expectations
HD videos: 100-500MB per 10 minutes. 4K videos: 1-3GB per 10 minutes. Actual size varies based on content complexity and compression.
Step-by-Step Troubleshooting Guide
When Downloads Don't Work
Follow these steps in order to resolve most download issues:
Step 1: Verify the Video URL
Most Important- Copy the URL directly from your browser's address bar
- Ensure the video loads normally when you visit the URL
- Check that the video is publicly accessible (not private or restricted)
Step 2: Check Platform Support
Common Issue- Confirm the platform is supported (YouTube, Twitter/X, Instagram, TikTok, Facebook)
- Some subdomains or mobile URLs may not work - try the main site URL
Step 3: Try Different Quality Settings
Often Resolves Issues- If "Best Quality" fails, try "MP4" or "Lowest Quality"
- Some videos may only be available in specific formats
Step 4: Clear Browser Cache
Technical Fix- Clear your browser's cache and cookies
- Try using an incognito/private browsing window
- Disable browser extensions that might interfere
Step 5: Test with Different Content
Diagnostic- Try downloading a different video from the same platform
- Test with content from a different platform
- This helps identify if the issue is content-specific or system-wide
Step 6: Check System Requirements
Environment- Ensure you're using a supported browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection stability
- Verify sufficient storage space for the download
Quick Diagnostic
If you're experiencing issues, ask yourself:
- Can I view the video normally on the original platform?
- Is the video public and accessible without login?
- Have I tried a different video from the same platform?
- Am I using a current browser version?
Error Messages
Common error meanings:
- "Video not found": Private/deleted video
- "Platform not supported": Unsupported website
- "Processing failed": Try different quality
- "Invalid URL": Check URL format
Best Practices for Successful Downloads
URL Best Practices
Do This
- Copy URLs directly from the browser address bar
- Use full URLs (not shortened links)
- Ensure videos are publicly accessible
- Test the URL in a fresh browser tab first
Avoid This
- Shortened URLs (bit.ly, tinyurl, etc.)
- URLs with tracking parameters
- Mobile app deep links
- Expired or temporary links
Quality Selection Tips
For Best Results:
- Archival: Choose "Best Quality"
- Mobile Viewing: MP4 format recommended
- Quick Preview: Use "Lowest Quality"
- Sharing: MP4 for maximum compatibility
Storage Considerations:
- HD videos: ~100MB per 10 minutes
- 4K videos: ~1GB per 10 minutes
- Audio quality affects file size minimally
Still Need Help?
Additional Resources
If you couldn't find the answer to your question, here are additional resources that might help:
Community Support
Our service is continuously improved based on user feedback. While we don't have direct contact support yet, we monitor user experiences to enhance the platform and address common issues.